Download Free Testking IP Contact Center Express Specialist 642-162 Dumps

Testking IP Contact Center Express Specialist 642-162

IP Contact Center Express Implementation Exam

Last day to test March 16, 2008
Exam Number: 642-162
Associated Certifications: IP Contact Center Express Specialist
Duration: 75 minutes (65-75 questions)
Available Languages: English
Click Here to Register: Pearson VUE
Exam Policies: Read current policies and requirements
Exam Tutorial: Review type of exam questions
QUESTION 1:

Which should you check to verify that you have correct software product versions installed? (Choose four.)

A. Administration Guide
B. Release Notes
C. Software Center
D. Application Administration
E. Compatibility Matrices
F. patch availability

Answer: B, D, E, F

QUESTION 2:

When will a skills-based CSQ that requires a skill competency of four (4) select an IPCC Express agent?

A. if the ICD agent is available and has a skill competency of nine (9) in another skill defined in CRS
B. if the ICD agent is available and has a skill competency of one (1) in the required skill for the CSQ
C. if the ICD agent is available and has a skill competency of seven (7) in the required skill for the CSQ
D. if the ICD agent is available and has a skill competency of three (3) in the required skill defined in CRS

Answer: C

QUESTION 3:

DRAG DROP
As an instructor at Certkiller .com you are required to drag the Wrapup Timer configuration setting to the proper definition.

642-162

Answer:

Explanation:

QUESTION 4:
What formula do you use to compute the number of IVR ports? A. Erlang B
B. Erlang C
C. AHT * BHCA
D. VG ports + CTI ports

Answer: A

QUESTION 5:
Which of the following is not a CRS Telephony or Media Subsystem? A. JTAPI
B. Cisco Media
C. VXML
D. MRCP ASR E. MRCP TTS

Answer: C

QUESTION 6:

DRAG DROP
You are a network engineer at Certkiller .com. You are configuring IPCCX and you will create several items that relate to either CallManager or CRS.
You are required to the configuration to what it relates to the right.

642-162

Answer:

QUESTION 7:
What is the maximum number of CTI ports for an IPCC Expess Standard deployment? A. 150
B. 200
C. 300
D. Depends upon how many expansion servers are used
E. Depends upon the number of applications configured

Answer: C

QUESTION 8:

DRAG DROP
You are a Certkiller .com network consultant. At the client site you are giving a lecture and you are required to provision the JTAPI subsystem to complete the task below.
You need to drag the functions to the proper tasks.

Exam 642-162: IP Contact Center Express Implementation Exam (IPCCX)
Related Certifications: Cisco IP Contact Center Express Specialist
Number of Questions: 65-75
Duration: 75 minutes

Exam Topics Include:
• Design a Unified Contact Center Express System deployment
• Implement a Cisco Unified Contact Center Express System
• Operate a Unified Contact Center Express System

***Note: The last day to take this exam is March 16, 2008***
The Cisco IP Contact Center Express Implementation 642-162 IPCCX is the exam associated with the Cisco IP Contact Center Express Specialist certification. This exam will test your knowledge of the design, implementation, and operation of CRS/IPCCX 4.0 and 4.5 deployments. Topics covered include customer capacity and feature requirement planning, configuration and ordering tools, installation and configuration of IPCCX servers and clients, using the application editor, troubleshooting and monitoring the system, patching, upgrading, and licensing.
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138 Questions
Updated : 07/14/2008
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