Testking CCVP 642-425

IP Telephony Troubleshooting Exam
Last day to test 10/02/07
Exam Number: 642-425
Associated Certifications: CCVP, and IP Telephony Operations Specialist
Duration: 90 minutes (50-60 questions)
Available Languages: English
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Exam Tutorial: Review type of exam questions
QUESTION 1:
AN outsourcing IT firm has come in to review operations for all SQL server
machines in an organization. They request, and are allowed to change all usernames and passwords for security purposes. After they leave, replication fails.
What is the most likely problem?
A. CCMAcct username mismatch B. CCMSvc password mismatch C. SQLSvc password mismatch
D. SQLRpl username mismatch
Answer: C
Explanation: The SQLSvc account is the core account used for server-to-server
interaction within a Cisco CallManager system. This account must be the same on every machine in the cluster for database replication to work properly. If the SQLsvc password has been changed on the publisher from the installed default, replication of the publisher database will fail when a new subscriber is added.If replication has failed, change the
new subscriber’s SQLsvc service password to match the SQLsvc password on the publisher, and replication should succeed.
QUESTION 2:
Which CTI device allows queuing of calls to an unlimited depth? A. hunt group
B. route point
C. peer
D. port
Answer: B
QUESTION 3:
You have recently installed a new Catalyst 3524-PWR switch in an IDF to increase the number of IP phones for a department. The IP phone for an office receives
power but cannot communicate with the CallManager. The department uses VLAN
16 for data and VLAN 160 for voice. From the given show running-configuration command there are multiple problems. How can the communication problem with the CallManager be resolved?
Dept16SW2#show running.-configuration
!
!
output omitted
TK
642-425
!
interface FastEthernet 0/6
switchport trunk encapsulation dot1q switchport trunk native vlan 16 switchport mode trunk
switchport voice vlan 169 spanning-tree uplinkfast switchport priority extend none
!
end
A. Change the voice VLAN to 160.
B. Change the switchport trunk encapsulation type to ISL.
C. Configure the port as an uplink to another switch configured for uplinkfast.
D. Change the incorrect switchport priority extend none command to switchport priority extend trust to extend the trust boundary to the IP phone.
Answer: A
QUESTION 4:
You have a centralized IP Telephony system with branch offices in eight major cities. The manager of your company help desk recently published local access numbers for external customers to reduce the cost associated with your company’s toll-free 800 service. When customers call the new local numbers they hear a
reorder tone instead of your centralized IP-IVR. What is the best solution to this issue?
A. Deploy transcoders at the central location.
B. Deploy transcoders at each remote location.
C. Modify Region configuration to allow G.711 across the WAN. D. Deploy IP-IVRs to each remote location.
Answer: A
QUESTION 5:
The operation of an existing network is severely degraded,
Assign the appropriate severity level as defined by the TAC Case Severity
Definition.
A. S2 upgraded to S1
B. S4 upgraded to S1
C. S1 downgraded to S2
D. S3 downgraded to S4
E. S3 upgraded to S2
TK
642-425
Answer: E
Cisco IP Solution Center Documentation Guide, 3.2
TAC Case Priority Definitions
To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.
Priority 1 (P1)-Your network is “down” or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Priority 2 (P2)-Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Priority 3 (P3)-Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Priority 4 (P4)-You require information or assistance http://www.cisco.com/en/US/partner/products/sw/netmgtsw/ps4748/products_documentation_roadmap09186a0
0
QUESTION 6:
DRAG DROP
Drag the Cisco recommended troubleshooting model step to its appropriate location.
Interactive Testing Engine Included!
323 Questions
Updated : 03/08/2008
Price : $87.99 $79.99
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