Download Free testinside 642-162 Dumps | Latest Cisco Certification Exams

testinside 642-162

IP Contact Center Express Implementation Exam : 642-162 Exam
Exam Number/Code: 642-162
Exam Name: IP Contact Center Express Implementation Exam
Questions and Answers: 70 Q&As
Price: $79.00
Update Time: 2008-6-24

“IP Contact Center Express Implementation Exam”, also known as 642-162 exam, is a Cisco certification.
Preparing for the 642-162 exam? Searching 642-162 Test Questions, 642-162 Practice Exam, 642-162 Dumps?

Free 642-162 Demo Download
TestInside offers free demo for 642-162 exam ( IP Contact Center Express Implementation Exam). You can check out the interface, question quality and usability of our practice exams before you decide to buy it. We are the only one site can offer demo for almost all products.

1.Which three configurations are valid when provisioning IPCC Express Enhanced? (Choose three.)
A. The mapping of Agent Groups to CTI ports is dependent on CallManager device pool assignment.
B. Agents may be shared among multiple IPCC Express application scripts.
C. All CTI ports in Cisco CallManager can be assigned to multiple CTI Port Groups in the IPCC Express JTAPI Subsystem.
D. Agents can be assigned to one or more IPCC Express resource skills.
E. All CTI Route Points in Cisco CallManager can be assigned to one CTI Port Group in the IPCC Express CTI Port Subsystem.
F. Each CTI Route Point in Cisco CallManager can be assigned to one JTAPI Subsystem in the
CTI Route Port. ANSWER:BCD

2.Which three components are installed from the CRS Installer Disk(s)? (Choose three.) A. iPlanet Web Server
B. CRS Engine
C. Windows 2000 Server OS D. Cisco CallManager
E. Cisco Recording
F. MS SQL Server

ANSWER:BEF

3.In CRS Administration, when you add a JTAPI Call Control Group, what is created on the Cisco
CallManager?
A. CallManager Call Control Group
B. CRS CTI Route Point
C. CRS JTAPI User
D. CTI ports
E. CRS Call Control Group
F. CTI Route Points and directory numbers

ANSWER:D

4.You have just successfully added a JTAPI trigger in CRS Administration. Which two items are

automatically configured on your CallManager? (Choose two.) A. CTI dialogue control port
B. CTI Route Point
C. dialogue group
D. Call Control Group
E. CTI Route Port
F. CTI Route Point association with JTAPI User

ANSWER:BF

5.Which of the following steps are performed before you start installing CRS Software? (Choose two.)
A. Install Cisco Unity software.
B. Install Cisco Agent Desktop software.
C. Install Cisco IP Telephony Windows 2000 Server OS. D. Shut down the CallManager cluster.
E. Install Cisco-approved MS hotfixes and patches. F. Run Windows Update.

ANSWER:CE

6.Which of the following data is automatically migrated when upgrading from CRS 3.X to CRS 4.0?
(Choose four.)
A. JTAPI Client Information Configuration
B. Call Recording Files
C. CRS Configuration Data
D. User scripts loaded in the C:\install\wfavvid folder
E. User scripts loaded in repository
F. TTS Server

ANSWER:ABCE

7.To apply a CRS patch, you must install it on
A. the Engine Server in a Cisco CRS cluster. B. the server that experienced the error.
C. every server in a Cisco CRS cluster.

D. the Standby Server. ANSWER:C

8.Which of the following CRS upgrades are allowed? (Choose three).
A. CRS 2.2 to CRS 3.5
B. CRS 3.1 to CRS 4.0
C. CRS 2.2 to CRS 4.0
D. CRS 3.5 to CRS 4.0
E. CRS 4.0 to CRS 3.0
F. CRS 2.1 to CRS 4.0

ANSWER:ABD

9. Drag the definition on the left to the appropriate Wrapup Timer configuration setting on the right.

The next state is defined by agent’s Auto

Available setting

Wrapup Timer Enabled

Wrapup Timer Disabled

An Agent in Work state remains in Work

state when answering a non-IPCC Express call

Wrapup Timer Expired

When an agent answers a non-IPCC Express

call agent state is changed to Not Ready

10. When will a skills-based CSQ that requires a skill competency of four (4) select an IPCC
Express agent?
A. if the ICD agent is available and has a skill competency of nine (9) in another skill defined in
CRS
B. if the ICD agent is available and has a skill competency of one (1) in the required skill for the
CSQ

C. if the ICD agent is available and has a skill competency of seven (7) in the required skill for the
CSQ
D. if the ICD agent is available and has a skill competency of three (3) in the required skill defined
in CRS ANSWER:C

Free download?pass4sure 642-162
Free download?testking 642-162