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Unified Communication for System Engineers Exam
Exam Number: 642-104 Exam
Associated Certifications: Unified Communication for System Engineers Exam
Duration: 70 Q&As
Available Language(s): English
Exam Details
The 642-104 UCSE exam measures the knowledge of technicians who install, configure, maintain and troubleshoot Cisco Unity 4 systems. Potential test candidates can prepare for the exam by attending the UCSA and UCSE courses and by reading the Cisco Unity product documentation (Installation Guide, CallManager Integration Guide, Troubleshooting Guide, Networking Guide, and System Administration Guide).

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QUESTION 1
You are configuring a Cisco Unity voice messaging system to exchange messages
with several node sin an Octel analog network. As a part of your work, you use the
Configuration Manager utility to create an account and mailbox on the Cisco Unity
system. When you press the Create Bridge Account button, what has been created?
A. A Cisco Unity Bridge account and mailbox.
B. A Cisco Unity Bridge account and mailbox for each Octel node on the network.
C. A UOmni account and mailbox.
D. A UOmni account and mailbox for each Octel node on the network.
Answer: C
QUESTION 2
Cisco Unity is integrated with Cisco CallManager at a company. The customer
reports that Message Waiting indicators are intermittent on some extension. You
have opened up Integration Monitor to help resolve the issue. Which statement is
true?
A. This action will not help.
B. This action will help resolve the issue.
C. This action will help if used in conjunction with transaction data.
D. This action will not help unless the Extension Specific Processing Utility is also
opened.
Answer: A
QUESTION 3
In an Exchange 2000 environment, which method does Cisco Unity use to send voice
mail to other Cisco Unity servers in the same Exchange routing group?
A. Cisco Unity cannot deliver voice mail to other servers.
B. Cisco Unity sends voice mail directly to the SMTP connector and the SMTP
connector delivers these to the remote Cisco Unity server.
C. Cisco Unity delivers voice mail from the local information store through the Unity
Internet Voice Gateway and then SMTP is used to transport the voice mail to the remote
Cisco Unity server.
D. Cisco Unity delivers voice mail from the local information store through the X.400
gateway and then through the Cisco Unity Voice Connector. The voice mail is then
passed off to the SMTP gateway for delivery to the remote Cisco Unity server.
Answer: B
QUESTION 4
Which Cisco Unity utility is used to customize settings for a particular telephone
642-104
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switch?
A. IntLib
B. ConfigMgr
C. Maestro Tools
D. Edit Switch Utility
Answer: D
QUESTION 5
What is the proper sequence for installing software on the Cisco Unity server in a 36
Port Unified Messaging configuration?
A. Windows 2000
SQL2000
Cisco Unity System Preparation Assistant (CUSPA)
Exchange System Management Tools
Cisco Unity Installation and Configuration Assistant (CUICA)
B. Windows 2000
MSDE
Cisco Unity System Preparation Assistant (CUSPA)
Exchange System Management Tools
Cisco Unity Installation and Configuration Assistant (CUICA)
C. Windows 2000
SQL2000
Cisco Unity System Preparation Assistant (CUSPA)
Microsoft Exchange
ForestPrep
Cisco Unity Installation and Configuration Assistant (CUICA)
D. Windows 2000
Cisco Unity Preparation Assistant (CUSPA)
SQL2000
Microsoft Exchange
Cisco Unity Installation and Configuration Assistant (CUICA)
Answer: A
QUESTION 6
Which two objects should you configure prior to adding subscribers? (Choose two)
A. Account policy
B. Subscriber IDs
C. Access control list
D. Subscriber template
Answer: A, D
642-104
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QUESTION 7
You want Cisco Unity to lock the voice-mail account if there are more than five
invalid password entries for new accounts you create. What would give you control
over these settings?
A. Account policy
B. Class of services
C. User security containers
D. Active Directory Users and Computers (ADUC( account polices
Answer: A
QUESTION 8
The manager of the Service department wants to set up a direct complaint service
where the manager will receive live calls that are identified as coming from this call
handler. If the manager does not answer, a message will be taken and sent to the
manager. How can you accomplish this using a call handler?
A. Enter the manager’s extension in the appropriate box in the Profile page;
Use Supervised transfer and check the Introduce check box on the Call Transfer page
B. Enter the manager’s extension in the appropriate box in the Profile page;
Use Supervised transfer and check the Announce check box on the Call Transfer page
C. Enter the manager’s extension in the appropriate box on the Call Transfer page;
Use Supervised transfer and check the Introduce check box on the Call Transfer page
D. Enter the manager’s extension in the appropriate box on the Call Transfer page;
Use Supervised transfer and check the Announce check box on the Call Transfer page
Answer: C
QUESTION 9
Your customer has asked you to install a 16-port Cisco Unity voice-mail-only
system. Which three software applications does Cisco Systems recommend that you
use in this configuration? (Choose three)
A. Exchange 5.5
B. SQL 2000
C. Windows 2000 Server
D. MSDE 2000
E. Internet Voice Connector
F. Exchange 2000
Answer: C, D, F
QUESTION 10
Your client’s 200-call handler application is experiencing problems. It seems certain
642-104
Actualtests.com – The Power of Knowing
“one-key” selections do not send the caller to the appropriate call handler. You
suspect that your customer configured some “one-key” options incorrectly.
Which report or utility in Cisco Unity can you use to investigate this problem?
A. The Call Handler report
B. db Walker
C. Audio Text Manager
D. Cisco Unity Performance Information and Diagnostics
Answer: C

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“Unified Communication for System Engineers Exam”, also known as 642-104 exam, is a Cisco certification.
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1.What are the three fields you must complete when adding a new subscriber before Cisco Unity will allow you to save your work? (Choose three.)
A. Alias
B. Extension ID C. Display Name D. SMTP address E. Class of Service

Answer:ABC

2.The customer wants to set a call handler to play a school closing announcement and then hang up after playing the greeting once.
What are the correct call handler settings?
A. Transfer Incoming Calls set to “No” and After Greeting action set to “Hangup” B. Transfer Incoming Calls set to “Yes” and After Greeting action set to “Hangup” C. Transfer Incoming Calls set to “No” and After Greeting action set to “Goodbye”
D. Reprompt User After This Many Seconds Of Silence set to “2″ and Transfer Incoming Calls to “No” Answer:A

3.The sales manager wants to have a message taken for the Sales Department delivered to the Sales Public
Distribution List.
How can this be accomplished using a call handler? A. set Transfer field to Sales Public Distribution
B. set Transfer field to Sales Manager’s mailbox
C. set Optional Extension to the ID for the Sales Public Distribution list
D. set Message Recipient on Messages Page to Public Distribution and then select the Sales Distribution List

Answer:D

4.A customer is answering questions in an Interview Box. The caller, when prompted to enter his telephone number, entered touch tones rather than speaking the telephone number.
What does Cisco Unity do with that answer? A. Cisco Unity plays it back as touch tones.
B. Cisco Unity hangs up on the caller when the touch tones are entered. C. Cisco Unity interprets the touch tones and speaks the number entered.
D. Cisco Unity tries to transfer to an extension if it matches any of the touch tones entered. Answer:A

5.As the administrator of a Cisco Unity messaging system, you have been asked to provide information on the number and length of call placed by the Unity system to subscribers for message notification during the past seven

days.

Which report do you run to accomplish this task? A. Outcall Billing
B. Notification Billing
C. Transfer Call Billing
D. Subscriber Message Activity

Answer:A

6.As the administrator of a Cisco Unity messaging system, you have been asked to provide information on the amount of disk space used by each subscriber on the Unity system during the past seven days.
How can you accomplish this task? A. run the Subscribers report
B. run the Storage Usage report
C. run the Subscribers report at the same time during each of the seven days needed
D. run the Storage Usage report at the same time during each of the seven days needed

Answer:D

7.Which version of SQL is required for a Cisco Unity system that is set up with 24 Voice Ports/Sessions?
A. MSDE
B. SQL Enterprise
C. SQL Server 2000
D. MSDE Professional

Answer:A

8.What software does a 24 Port/Session Cisco Unity in a UM configuration with Failover require? A. MSDE
B. SQL 2000
C. SQL Enterprise
D. MSDE Enterprise

Answer:B

9.You are installing a Cisco Unity system as a 36 port voice-mail only solution for a customer that uses Microsoft Exchange for their e-mail system. On the Cisco Unity server, you are installing Windows 2000 with correct Service Pack, Microsoft Exchange 2000, SQL 2000 and correct Service Pack and Cisco Unity 4.0.
Which statement is true?
A. Cisco Unity works correctly as built.
B. A 36 Port Cisco Unity requires MSDE not SQL 2000.
C. Cisco Unity will not work properly. Internet Explorer 6.0 and correct Service Pack is needed.

D. Cisco Unity will not work properly. Internet Explorer 5.5 and correct Service Pack is needed. Answer:C

10.You are installing a 24 port Cisco Unity 4.0 for Exchange in a Unified Messaging configuration. On the Cisco Unity server you are installing Windows 2000 with the correct Service Pack, MSDE 2000 with correct Service Pack, Microsoft Exchange 2000 with correct Service Pack, Internet Explorer 6.0, and Cisco Unity 4.0.
The Cisco Unity _____.
A. will function and is a supported configuration
B. will not function; Internet Explorer 5.5 is required
C. will not function; SQL2000 is need for this configuration
D. will function, but this configuration is not supported by Cisco TAC Answer:D

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Last day to test May 4, 2008
Exam Number: 642-104
Associated Certifications: Unity Support Specialist
Duration: 75 minutes (55-65 questions)
Available Languages: English
Click Here to Register: Pearson VUE
Exam Policies: Read current policies and requirements
Exam Tutorial: Review type of exam questions
QUESTION 1:

You are configuring a Cisco Unity voice messaging system to exchange messages with several node sin an Octel analog network. As a part of your work, you use the Configuration Manager utility to create an account and mailbox on the Cisco Unity system. When you press the CreateBridgeAccount button, what has been created?

A. A Cisco Unity Bridge account and mailbox.
B. A Cisco Unity Bridge account and mailbox for each Octel node on the network. C. A UOmni account and mailbox.
D. A UOmni account and mailbox for each Octel node on the network. Answer: C
QUESTION 2:

Cisco Unity is integrated with Cisco CallManager at a company. The customer reports that Message Waiting indicators are intermittent on some extension. You have opened up Integration Monitor to help resolve the issue. Which statement is true?

A. This action will not help.
B. This action will help resolve the issue.
C. This action will help if used in conjunction with transaction data.
D. This action will not help unless the Extension Specific Processing Utility is also opened.

Answer: A

QUESTION 3:

In an Exchange 2000 environment, which method does Cisco Utility use to send voice mail to other Cisco Unity servers in the same Exchange routing group?

A. Cisco Unity cannot deliver voice mail to other servers.
B. Cisco Unity sends voice mail directly to the SMTP connector and the SMTP
connector delivers these to the remote Cisco Unity server.
C. Cisco Unity delivers voice mail from the local information store through the Unity Internet Voice Gateway and then SMTP is used to transport the voice mail to the remote Cisco Unity server.
D. Cisco Unity delivers voice mail from the local information store through the X.400 gateway and then through the Cisco Unity Voice Connector. The voice mail is then passed off to the SMTP gateway for delivery to the remote Cisco Unity server.

Answer: B

TK

642-104

QUESTION 4:

Which Cisco Unity utility is used to customize settings for a particular telephone switch?

A. IntLib
B. ConfigMgr
C. Maestro Tools
D. Edit Switch Utility

Answer: D

QUESTION 5:

What is the proper sequence for installing software on the Cisco Unity server in a 36
Port Unified Messaging configuration?

A. Windows 2000
SQL2000
Cisco Unity System Preparation Assistant (CUSPA) Exchange System Management Tools
Cisco Unity Installation and Configuration Assistant (CUICA) B. Windows 2000
MSDE
Cisco Unity System Preparation Assistant (CUSPA) Exchange System Management Tools
Cisco Unity Installation and Configuration Assistant (CUICA) C. Windows 2000
SQL2000
Cisco Unity System Preparation Assistant (CUSPA) Microsoft Exchange
ForestPrep
Cisco Unity Installation and Configuration Assistant (CUICA) D. Windows 2000
Cisco Unity Preparation Assistant (CUSPA) SQL2000
Microsoft Exchange
Cisco Unity Installation and Configuration Assistant (CUICA) Answer: A
QUESTION 6:

Which two objects should you configure prior to adding subscribers? (Choose two)

TK

642-104

A. Account policy
B. Subscriber IDs
C. Access control list
D. Subscriber template

Answer: A, D

QUESTION 7:

You want Cisco Unity to lock the voice-mail account if there are more than five invalid password entries for new accounts you create. What would give you control over these settings?

A. Account policy
B. Class of services
C. User security containers
D. Active Directory Users and Computers (ADUC( account polices

Answer: A

QUESTION 8:

The manager of the Service department wants to set up a direct complaint service where the manager will receive live calls that are identified as coming from this call handler. If the manager does not answer, a message will be taken and sent to the manager. How can you accomplish this using a call handler?

A. Enter the manager’s extension in the appropriate box in the profile page;
Use Supervised transfer and check the Introduce check box on the Call Transfer page
B. Enter the manager’s extension in the appropriate box in the profile page;
Use Supervised transfer and check the Announce check box on the Call Transfer page
C. Enter the manager’s extension in the appropriate box in the call transfer page;
Use Supervised transfer and check the Introduce check box on the Call Transfer page
D. Enter the manager’s extension in the appropriate box in the call transfer page;
Use Supervised transfer and check the Announce check box on the Call Transfer page

Answer: C

QUESTION 9:

Your customer has asked to install a 16-port Cisco Unity voice-mail-only system. Which three software applications does Cisco Systems recommend that you use in this configuration? (Choose three)

A. Exchange 5.5
B. SQL 2000

Exam 642-104: Unified Communication for System Engineers Exam (UCSE)
Related Certifications: Cisco Unity Support Specialist
Number of Questions: 55-65
Duration: 75 minutes

Exam Topics Include:
• Install and Configure a Cisco Unity System to meet end-user requirements
• Configure Cisco Unity System to exchange messages with non-Cisco messaging systems
• Maintain an installed Cisco Unity System
• Troubleshoot and repair Cisco Unity System installations
• Administer a Cisco Unity Server

Note: The last day to take this exam is May 4, 2008. The 642-104 UCSE exam measures the knowledge of technicians who install, configure, maintain and troubleshoot Cisco Unity 4 systems. Passing this exam qualifies you for the Unity Support Specialist certification. Building upon a strong foundational knowledge of Microsoft Exchange 2000 or 2003, the Cisco Unity Support Specialist can install, configure, operate, and maintain a Cisco Unity 4.0 system in both stand-alone voice mail and unified messaging environments.
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Updated : 03/06/2008
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Exam Number/Code: 642-104
Exam Name: Unified Communication for System Engineers Exam
VUE Code: 642-104
Questions Type: Single choice, Multiple choice, Simulate,
Question Numbers of Real-exam: 55-65 questions

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Cisco 642-104

Cisco® Unified Communication for System Engineers Exam

Q&A

DEMO

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TestInside 642-104
1.What are the three fields you must complete when adding a new subscriber before Cisco Unity will allow you to save your work? (Choose three.)
A. Alias
B. Extension ID C. Display Name D. SMTP address E. Class of Service

Answer:ABC

2.The customer wants to set a call handler to play a school closing announcement and then hang up after playing the greeting once.
What are the correct call handler settings?
A. Transfer Incoming Calls set to “No” and After Greeting action set to “Hangup” B. Transfer Incoming Calls set to “Yes” and After Greeting action set to “Hangup” C. Transfer Incoming Calls set to “No” and After Greeting action set to “Goodbye”
D. Reprompt User After This Many Seconds Of Silence set to “2″ and Transfer Incoming Calls to “No” Answer:A

3.The sales manager wants to have a message taken for the Sales Department delivered to the Sales Public
Distribution List.
How can this be accomplished using a call handler? A. set Transfer field to Sales Public Distribution
B. set Transfer field to Sales Manager’s mailbox
C. set Optional Extension to the ID for the Sales Public Distribution list
D. set Message Recipient on Messages Page to Public Distribution and then select the Sales Distribution List

Answer:D

4.A customer is answering questions in an Interview Box. The caller, when prompted to enter his telephone number, entered touch tones rather than speaking the telephone number.
What does Cisco Unity do with that answer? A. Cisco Unity plays it back as touch tones.
B. Cisco Unity hangs up on the caller when the touch tones are entered. C. Cisco Unity interprets the touch tones and speaks the number entered.
D. Cisco Unity tries to transfer to an extension if it matches any of the touch tones entered. Answer:A

5.As the administrator of a Cisco Unity messaging system, you have been asked to provide information on the number and length of call placed by the Unity system to subscribers for message notification during the past seven

days.

TestInside 642-104

Which report do you run to accomplish this task? A. Outcall Billing
B. Notification Billing
C. Transfer Call Billing
D. Subscriber Message Activity

Answer:A

6.As the administrator of a Cisco Unity messaging system, you have been asked to provide information on the amount of disk space used by each subscriber on the Unity system during the past seven days.
How can you accomplish this task? A. run the Subscribers report
B. run the Storage Usage report
C. run the Subscribers report at the same time during each of the seven days needed
D. run the Storage Usage report at the same time during each of the seven days needed

Answer:D

7.Which version of SQL is required for a Cisco Unity system that is set up with 24 Voice Ports/Sessions?
A. MSDE
B. SQL Enterprise
C. SQL Server 2000
D. MSDE Professional

Answer:A

8.What software does a 24 Port/Session Cisco Unity in a UM configuration with Failover require? A. MSDE
B. SQL 2000
C. SQL Enterprise
D. MSDE Enterprise

Answer:B

9.You are installing a Cisco Unity system as a 36 port voice-mail only solution for a customer that uses Microsoft Exchange for their e-mail system. On the Cisco Unity server, you are installing Windows 2000 with correct Service Pack, Microsoft Exchange 2000, SQL 2000 and correct Service Pack and Cisco Unity 4.0.
Which statement is true?
A. Cisco Unity works correctly as built.
B. A 36 Port Cisco Unity requires MSDE not SQL 2000.
C. Cisco Unity will not work properly. Internet Explorer 6.0 and correct Service Pack is needed.

TestInside 642-104
D. Cisco Unity will not work properly. Internet Explorer 5.5 and correct Service Pack is needed. Answer:C

10.You are installing a 24 port Cisco Unity 4.0 for Exchange in a Unified Messaging configuration. On the Cisco Unity server you are installing Windows 2000 with the correct Service Pack, MSDE 2000 with correct Service Pack, Microsoft Exchange 2000 with correct Service Pack, Internet Explorer 6.0, and Cisco Unity 4.0.
The Cisco Unity _____.
A. will function and is a supported configuration
B. will not function; Internet Explorer 5.5 is required
C. will not function; SQL2000 is need for this configuration
D. will function, but this configuration is not supported by Cisco TAC Answer:D

“Unified Communication for System Engineers Exam”, also known as 642-104 exam, is a Cisco certification.
Preparing for the 642-104 exam? Searching 642-104 Test Questions, 642-104 Practice Exam, 642-104 Dumps?

With the complete collection of questions and answers, Pass4sure has assembled to take you through 70 Q&As to your 642-104 Exam preparation. In the 642-104 exam resources, you will cover every field and category in IP Communications helping to ready you for your successful Cisco Certification.
Questions and Answers : 70 Q&As
Updated: April 27th , 2008
Market Price: $119.99
Member Price: $89.99
The 642-104 UCSE exam measures the knowledge of technicians who install, configure, maintain and troubleshoot Cisco Unity 4 systems. Potential test candidates can prepare for the exam by attending the UCSA and UCSE courses and by reading the Cisco Unity product documentation (Installation Guide, CallManager Integration Guide, Troubleshooting Guide, Networking Guide, and System Administration Guide).

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