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IIUC Implementing Cisco IOS Unified Communications (IIUC)
Exam Number: 640-460 Exam
Associated Certifications: IIUC Implementing Cisco IOS Unified Communications (IIUC)
Duration: 78 Q&As

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QUESTION 1
Which wireless service component within the prepare phase creates a business case that
provides both business and financial justification for a customer to use in evaluating
adoption of a WLAN system?
A. Account Planning
B. Customer Education
C. Business Case Development
D. Business Requirements Development
E. Proposal Development
Answer: C
QUESTION 2
Select the wireless service component in the implement phase in which operations
responsibilities are defined and transferred to the operate phase team. Select exactly 1
answer(s) from the following:
A. Staff Training
B. Detailed Design Development
C. staging and System Migration
D. Ongoing Support Handoff Meeting
Answer: D
QUESTION 3
Which wireless service component is associated with maintaining historical and current
information about the WLAN solution?
A. Configuration Management
B. Change Management
C. Acceptance Test Plan
D. Incident Management
Answer: A
QUESTION 4
The Cisco Lifecycle Services approach for wireless solutions provides a framework for
which of the following opportunities?
A. customers determining a competitor¡¯s strategy for adopting advanced technologies
B. customers defining the correct strategy for advanced technology adoption
C. partners having a discussion with customers about the minimum service components
needed to successfully deploy a wireless solution
D. partners choosing the right products for their customers

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E. customers choosing the right products for their network
Answer: C
QUESTION 5
Select two activities that are included in the wireless detailed design development
service
component in the design phase. (Choose two.)
A. Design WLAN Infrastructure
B. Perform Detailed Analysis for Intrusion Prevention System
C. Present Low-Level Design to Customer
D. Create Detailed Staff Training Matrix
E. Develop Detailed Design for Intrusion Prevention System
Answer: A,C
QUESTION 6
Which wireless service component within the prepare phase identifies activities such as
set solution goals, select business drives, and establish success criteria?
A. High-Level Design Development
B. Proof of Concept
C. Technology Strategy Development
D. Business Requirements Development
Answer: D
QUESTION 7
Which three wireless service components belong to the operate phase? (Choose three.)
A. Incident Management
B. Operations Implementation
C. Operations Assessment
D. Operations Plan
E. System Monitoring
F. Security Administration
Answer: A,E,F
QUESTION 8
Which three of the following service components are included in the WLAN optimize
phase? (Choose three.)
A. Security Administration
B. Operations Readiness Assessment
C. Change Management

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D. Security Assessment
E. Technology Assessment
F. Operations Assessment
Answer: D,E,F
QUESTION 9
Which definition best describes the staff training service component within the wireless
implement phase?
A. develops a training plan and delivers via a custom workshop or e-learning
B. helps improve the performance and functionality of the infrastructure operations and
network management system.
C. Provides a step-by-step plan detailing the installation and service-commission
requirement tasks to be staged in a controlled implementation environment that emulates
a customer network.
D. reduces the risk of downtime caused by facilities-related problems
Answer: A
QUESTION 10
Select two activities that from part of the wireless migration plan development service
component in the wireless design phase. (Choose two.)
A. Define Migration Team Roles and Responsibilities
B. Create Detailed Staff Training Matrix
C. Verify Migration Address and Available Stops
D. Gather and Verify Migration Requirements
E. Collect and Verify Site Specific Implementation Requirements
F. Confirm Project and Milestone Dates
Answer: A,D

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Exam Number/Code: 640-460
Exam Name: IIUC Implementing Cisco IOS Unified Communications (IIUC)

“IIUC Implementing Cisco IOS Unified Communications (IIUC)”, also known as 640-460 exam, is a Cisco certification.
Preparing for the 640-460 exam? Searching 640-460 Test Questions, 640-460 Practice Exam, 640-460 Dumps?

With the complete collection of questions and answers, Pass4sure has assembled to take you through 78 Q&As to your 640-460 Exam preparation. In the 640-460 exam resources, you will cover every field and category in CCNA helping to ready you for your successful Cisco Certification.
Questions and Answers : 78 Q&As
Updated: 2008-07-31
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1.Refer to the exhibit. After deploying a UC500 system, you receive a support call from a user reporting that callers are going straight to the operator instead of going to members of the hunt group. Which two tabs have configuration parameters that are most likely going to resolve this issue? (Choose two.)
A. Device
B. System
C. Network
D. SIP Trunk
E. Voice Features
F. Dial Plan
Answer: EF

2.What is the difference between voice VLAN and native VLAN?
A. Voice VLAN uses tagged 802.1Q frames whereas native VLAN uses 802.1P frames.
B. Voice VLAN uses untagged frames whereas native VLAN uses 802.1Q frames.
C. Voice VLAN uses tagged 802.1Q frames whereas native VLAN uses untagged frames.
D. Voice VLAN uses untagged frames only when no PCs are connected behind the phones whereas native VLAN always uses untagged frames.
Answer: C

3.Which protocol is used to inform the IP phone of its voice VLAN ID?
A. Cisco keepalives
B. Cisco Discovery Protocol
C. Cisco Spanning Tree Protocol
D. Cisco VLAN Discovery Protocol
Answer: B

4.Which value does an administrator assign to option 150 for DHCP to operate correctly in a Cisco Unified Communications Manager Express environment?
A. IP address of the DNS server
B. IP address of the TFTP server
C. MAC address of the TFTP server
D. MAC address of the DHCP server
E. MAC address of the Cisco Unified Communications Manager Express router
F. IP address of the PC on which the Cisco Unity Express module is installed
Answer: B

5.Refer to the exhibit. Which identifies the amplitude of an analog signal stream?
A. A
B. B
C. C
D. A x C
E. Voltage/Time
F. Voltage/Time x B/C
Answer: C

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Exam Description
The 640-460 IIUC Implementing Cisco IOS Unified Communications exam is associated with the CCNA Voice certification. This exam confirms basic IP telephony installation, configuration, and maintenance skills by testing a candidate’s knowledge of implementing and configuring small- to medium sized IP Telephony solutions using Cisco Unified Communications Manager Express, Cisco Unity Express, and the UC500 Smart Business Communications System solutions.
Exam Topics
The following topics are general guidelines for the content likely to be included on the Implementing Cisco IOS Unified Communications exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.
Describe the components of the Cisco Unified Communications Architecture
Describe the function of the infrastructure in a UC environment
Describe the function of endpoints in a UC environment
Describe the function of the call processing agent in a UC environment
Describe the function of messaging in a UC environment
Describe the function of auto attendants and IVRs in a UC environment
Describe the function of contact center in a UC environment
Describe the applications available in the UC environment, including Mobility, Presence, and Telepresence
Describe how the Unified Communications components work together to create the Cisco Unified Communications Architecture

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640-460 question and answers
Describe PSTN components and technologies
Describe the services provided by the PSTN
Describe time division and statistical multiplexing
Describe supervisory, informational, and address signalling
Describe numbering plans
Describe analog circuits
Describe digital voice circuits
Describe PBX, trunk lines, key-systems, and tie lines
Describe VoIP components and technologies
Describe the process of voice packetization
Describe RTP and RTCP
Describe the function of and differences between codecs
Describe H.323, MGCP, SIP, and SCCP signalling protocols
Describe and configure gateways, voice ports, and dial peers to connect to the PSTN and service provider networks
Describe the function and application of a dial plan
Describe the function and application of voice Gateways
Describe the function and application of voice ports in a Gateway
Describe the function and operation of call-legs
Describe and configure voice dial peers
Describe the differences between PSTN and Internet Telephony Service Provider circuits
Describe and configure a Cisco network to support VoIP
Describe the purpose of VLANs in a VoIP environment
Describe the environmental considerations to support VoIP
Configure switched infrastructure to support voice and data V
Describe the purpose and operation of PoE
Identify the factors that impact voice quality
Describe how QoS addresses voice quality issues
Identify where QoS is deployed in the UC infrastructure
Implement UC500 using Cisco Configuration Assistant
Describe the function and operation of Cisco Configuration Assistant
Configure UC500 device parameters
Configure UC500 network parameters
Configure UC500 dial plan and voicemail parameters
Configure UC500 SIP trunk parameters
Configure UC500 voice system features
Configure UC500 user parameters
Recommended Training
The following course is the recommended training for this exam:

Implementing Cisco IOS Unified Communications (IIUC)

The CCNA Voice Certification enables employers to validate that their staff possess a strong foundation in voice applications and infrastructure concepts; and are capable of performing baseline installation, operating, and maintenance tasks on Cisco VoIP solutions, particularly the Smart Business Communications System from 8-250 lines.