Actualtests 642-242

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642-242 : Unified Contact Center Enterprise Implementatio(UCCEI) Last Updated Thursday, July 31, 2008 with 84 Questions

Unified Contact Center Enterprise Implementation(UCCEI)
Exam Number: 642-242 Exam
Associated Certifications: Unified Contact Center Enterprise Implementation(UCCEI)
Duration: 84 Q&As

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QUESTION 1
When configuring the Cisco Unified Contact Center Enterprise with Cisco Unified IP
IVR, how is the return on no answer configured for agents?
A. in Cisco Unified ICM agent desk settings
B. in Cisco Unified ICM PG Explorer as a Peripheral Configuration Parameter
C. in the Cisco Unified IP IVR Queue Loop
D. in Cisco Unified Communications Manager as a Forward on No Answer setting
Answer: A
QUESTION 2
In order to run the setup program for a Cisco Unified ICM Server, what are the minimum
permissions that must be granted to a user?
A. domain admin, read only
B. local user, read only
C. local admin, read write
D. domain admin, read write
E. SQL admin, read write
F. ICM admin, read write
Answer: C
QUESTION 3
In the Cisco Unified Contact Center Enterprise solution, how are CTI route points and
CTI ports created in the Unified IP IVR 4.0(x)?
A. CTI route points and CTI ports are created from the CRS Administration menu. The
CRS Administration will automatically create and associate the CTI route points and CTI
ports in Unified Communications Manager.
B. CTI route points and CTI ports are created and associated to the IP IVR user in Cisco
Unified Communications Manager Administration prior to configuring the CTI route
points in the IP IVR in the CRS Administration menu.
C. CTI route points and CTI ports can either be created from the CRS Administration
menu or from the Cisco Unified Communications Manager Administration as long as the
CTI route points and CTI ports are associated to the correct IP IVR user profile.
D. CTI route points and CTI ports are created from the CRS Administration first and then
the CTI route points and CTI ports are associated to the correct user using Unified
Communications Manager Administration manually.
Answer: A
QUESTION 4
Exhibit:
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In the Cisco Unified Contact Center Enterprise with IP IVR, ring-no-answer dialed
number processing is set in the Agent Desk Settings tool of ConfigManager.
Given this setup, what are two impacts of using this setting this way if the
CMPG_RC.INBOUND_8001 dialed number is the same number the calls arrived on
originally? (Choose two.)
A. The ring-no-answer calls will be put at the bottom of the queue and have to wait again
for an agent to becomeavailable .
B. The caller will be disconnected as a call cannot be hair-pinned back on itself with
Cisco Unified IP IVR.
C. The ring-no-answer calls will be “double counted” in the inbound 8001 call type.
D. The caller will hear hold music while the call is transferred back to the Cisco Unified
Communications Manager.
E. The caller will be re-directed to a different routing script.
Answer: A,C
QUESTION 5
In a Cisco Unified Contact Center Enterprise deployment, with IP IVR for queuing, if the
agent’s Cisco Unified Communications Manager subscriber fails, what is the expected
result?
A. The call in progress is put on hold while the phone re-registers to another subscriber in
the cluster and is automatically reconnected when the phone is reset.
B. The call in progress is not impacted; however, the phone re-registers at the end of the
call.
C. The call in progress is dropped and the agent has to log in again after the phone resets.
D. The call in progress is not impacted and the agent can transfer/conference and perform
other phone features without any impact.
Answer: B
QUESTION 6
Where is the Cisco Unified Contact Center Enterprise VRUProgress variable configured
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and what is this variable used for?
A. The Cisco Unified Contact Center Enterprise VRUProgress variable is configured
from the CRA Administration > SubSystems >
ICM > VRU Script > VRU Variable. This variable is used to track callers as they
progress through a self-service application.
B. The Cisco Unified Contact Center Enterprise VRUProgress is a predefined System
variable assessed using the Set node in an ICM routing script to indicate the status of the
call at different points in a self-service application.
C. The Cisco Unified Contact Center Enterprise VRUProgress variable is configured
from the CRA Administration > SubSystems > ICM > VRU Script > VRU Variable. This
variable is used to troubleshoot VRU errors.
D. The Cisco Unified Contact Center Enterprise VRUProgress is a predefined System
variable assessed using the Set node in an ICM routing script to indicate tracing levels in
the IP IVR.
Answer: B
QUESTION 7
In the Cisco Unified ICM database servers, which Microsoft SQL Server Agent rights
setting is not allowed on the server local Security Policy Settings?
A. act as part of an operating system
B. log on as a batch job
C. log on as a service
D. allow log on locally
Answer: D
QUESTION 8
The Cisco Unified ICM 7.2 implementation may require high-priority addressing on the
servers if QoS marking is performed at the network edge. Which of the following servers
require high-priority addresses identified on the visible network?
A. ICM Call Router
B. Administrative Workstation
C. Logger / Database Server
D. Peripheral Gateway
Answer: A
QUESTION 9
The Cisco Unified ICM Call Type Manager is accessed from the ICM Script Editor.
Which two options are purposes of the Call Type Manager? (Choose two.)
A. to create a dialed number mapping to a call type
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B. to determine what call type data is available for reporting
C. to map caller entered digits to the call type
D. to schedule a routing script
E. to schedule an administrative script
Answer: A,D
QUESTION 10
Which of the following is not recommended to reside on the C: drive partition of any
Cisco Unified ICM Server?
A. Unified ICM Historical Data Server Database
B. Core Unified ICM software
C. Microsoft SQL Server log files
D. Microsoft SQL Server
Answer: A