Actualtests 642-162
642-162 : IP Contact Center Express Implementation Last Updated Wednesday, August 06, 2008 with 138 Questions
IP Contact Center Express Implementation Exam
Exam Number: 642-162 Exam
Associated Certifications: IP Contact Center Express Implementation Exam
Duration: 70 Q&As
Available Language(s): English
Exam Details
The Cisco IP Contact Center Express Implementation 642-162 IPCCX is the exam associated with the Cisco IP Contact Center Express Specialist certification. Candidates can prepare for this exam by taking the Cisco Unified Contact Center Express Deployment (UCCXD) course. This exam tests a candidate’s knowledge of the design, implementation, and operation of CRS/IPCCX 4.0 and 4.5 deployments. Topics covered include customer capacity and feature requirement planning, configuration and ordering tools, installation and configuration of IPCCX servers and clients, using the application editor, troubleshooting and monitoring the system, patching, upgrading, and licensing.
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QUESTION 1:
Which should you check to verify that you have correct software product versions
installed? (Choose four.)
A. Administration Guide
B. Release Notes
C. Software Center
D. Application Administration
E. Compatibility Matrices
F. patch availability
Answer: B, D, E, F
QUESTION 2:
When will a skills-based CSQ that requires a skill competency of four (4) select an IPCC
Express agent?
A. if the ICD agent is available and has a skill competency of nine (9) in another skill
defined in CRS
B. if the ICD agent is available and has a skill competency of one (1) in the required skill
for the CSQ
C. if the ICD agent is available and has a skill competency of seven (7) in the required
skill for the CSQ
D. if the ICD agent is available and has a skill competency of three (3) in the required
skill defined in CRS
Answer: C
QUESTION 3:
DRAG DROP
As an instructor at Certkiller .com you are required to drag the Wrapup Timer
configuration setting to the proper definition.
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Answer:
Explanation:
QUESTION 4:
What formula do you use to compute the number of IVR ports?
A. Erlang B
B. Erlang C
C. AHT * BHCA
D. VG ports + CTI ports
Answer: A
QUESTION 5:
Which of the following is not a CRS Telephony or Media Subsystem?
A. JTAPI
B. Cisco Media
C. VXML
D. MRCP ASR
E. MRCP TTS
Answer: C
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QUESTION 6:
DRAG DROP
You are a network engineer at Certkiller .com. You are configuring IPCCX and you will
create several items that relate to either CallManager or CRS.
You are required to the configuration to what it relates to the right.
Answer:
QUESTION 7:
What is the maximum number of CTI ports for an IPCC Expess Standard deployment?
A. 150
B. 200
C. 300
D. Depends upon how many expansion servers are used
E. Depends upon the number of applications configured
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Answer: C
QUESTION 8:
DRAG DROP
You are a Certkiller .com network consultant. At the client site you are giving a lecture
and you are required to provision the JTAPI subsystem to complete the task below.
You need to drag the functions to the proper tasks.
Answer:
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Explanation:
- In JTAPI Provider you have to input the IP or the name for the Callmanager CTI
Manager.
- JTAPI Call Control Groups create the CTI ports in Callmanager.
QUESTION 9:
What two things happen when the CRS Publisher Database on an HRDB expansion
server fails? (Choose two.)
A. All call processing immediately begins using the CRS Subscriber Database.
B. Calls in queue are dropped.
C. Agent calls are dropped.
D. Agents are automatically logged out.
E. CRS configuration changes are blocked until the CRS Publisher Database is restored
and synchronized with the CRS Subscriber Database.
F. Configuration changes are buffered until the CRS Publisher Database is restored.
Answer: A, E
QUESTION 10:
A customer with IPCC Express Standard reports that a script using the Database steps is
not working. What is the most likely root cause?
A. The script probably has an error in the DSN configuration.
B. IPCC Express Standard is not licensed for Database steps.
C. The script probably has an error in the query string.
D. There is probably an interoperability problem between IPCC Express and the
database.
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Answer: B
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