Actualtests 642-104
642-104 : Unified Communication for System Engineers Last Updated Friday, April 18, 2008 with 206 Questions
Unified Communication for System Engineers Exam
Exam Number: 642-104 Exam
Associated Certifications: Unified Communication for System Engineers Exam
Duration: 70 Q&As
Available Language(s): English
Exam Details
The 642-104 UCSE exam measures the knowledge of technicians who install, configure, maintain and troubleshoot Cisco Unity 4 systems. Potential test candidates can prepare for the exam by attending the UCSA and UCSE courses and by reading the Cisco Unity product documentation (Installation Guide, CallManager Integration Guide, Troubleshooting Guide, Networking Guide, and System Administration Guide).
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QUESTION 1
You are configuring a Cisco Unity voice messaging system to exchange messages
with several node sin an Octel analog network. As a part of your work, you use the
Configuration Manager utility to create an account and mailbox on the Cisco Unity
system. When you press the Create Bridge Account button, what has been created?
A. A Cisco Unity Bridge account and mailbox.
B. A Cisco Unity Bridge account and mailbox for each Octel node on the network.
C. A UOmni account and mailbox.
D. A UOmni account and mailbox for each Octel node on the network.
Answer: C
QUESTION 2
Cisco Unity is integrated with Cisco CallManager at a company. The customer
reports that Message Waiting indicators are intermittent on some extension. You
have opened up Integration Monitor to help resolve the issue. Which statement is
true?
A. This action will not help.
B. This action will help resolve the issue.
C. This action will help if used in conjunction with transaction data.
D. This action will not help unless the Extension Specific Processing Utility is also
opened.
Answer: A
QUESTION 3
In an Exchange 2000 environment, which method does Cisco Unity use to send voice
mail to other Cisco Unity servers in the same Exchange routing group?
A. Cisco Unity cannot deliver voice mail to other servers.
B. Cisco Unity sends voice mail directly to the SMTP connector and the SMTP
connector delivers these to the remote Cisco Unity server.
C. Cisco Unity delivers voice mail from the local information store through the Unity
Internet Voice Gateway and then SMTP is used to transport the voice mail to the remote
Cisco Unity server.
D. Cisco Unity delivers voice mail from the local information store through the X.400
gateway and then through the Cisco Unity Voice Connector. The voice mail is then
passed off to the SMTP gateway for delivery to the remote Cisco Unity server.
Answer: B
QUESTION 4
Which Cisco Unity utility is used to customize settings for a particular telephone
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switch?
A. IntLib
B. ConfigMgr
C. Maestro Tools
D. Edit Switch Utility
Answer: D
QUESTION 5
What is the proper sequence for installing software on the Cisco Unity server in a 36
Port Unified Messaging configuration?
A. Windows 2000
SQL2000
Cisco Unity System Preparation Assistant (CUSPA)
Exchange System Management Tools
Cisco Unity Installation and Configuration Assistant (CUICA)
B. Windows 2000
MSDE
Cisco Unity System Preparation Assistant (CUSPA)
Exchange System Management Tools
Cisco Unity Installation and Configuration Assistant (CUICA)
C. Windows 2000
SQL2000
Cisco Unity System Preparation Assistant (CUSPA)
Microsoft Exchange
ForestPrep
Cisco Unity Installation and Configuration Assistant (CUICA)
D. Windows 2000
Cisco Unity Preparation Assistant (CUSPA)
SQL2000
Microsoft Exchange
Cisco Unity Installation and Configuration Assistant (CUICA)
Answer: A
QUESTION 6
Which two objects should you configure prior to adding subscribers? (Choose two)
A. Account policy
B. Subscriber IDs
C. Access control list
D. Subscriber template
Answer: A, D
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QUESTION 7
You want Cisco Unity to lock the voice-mail account if there are more than five
invalid password entries for new accounts you create. What would give you control
over these settings?
A. Account policy
B. Class of services
C. User security containers
D. Active Directory Users and Computers (ADUC( account polices
Answer: A
QUESTION 8
The manager of the Service department wants to set up a direct complaint service
where the manager will receive live calls that are identified as coming from this call
handler. If the manager does not answer, a message will be taken and sent to the
manager. How can you accomplish this using a call handler?
A. Enter the manager’s extension in the appropriate box in the Profile page;
Use Supervised transfer and check the Introduce check box on the Call Transfer page
B. Enter the manager’s extension in the appropriate box in the Profile page;
Use Supervised transfer and check the Announce check box on the Call Transfer page
C. Enter the manager’s extension in the appropriate box on the Call Transfer page;
Use Supervised transfer and check the Introduce check box on the Call Transfer page
D. Enter the manager’s extension in the appropriate box on the Call Transfer page;
Use Supervised transfer and check the Announce check box on the Call Transfer page
Answer: C
QUESTION 9
Your customer has asked you to install a 16-port Cisco Unity voice-mail-only
system. Which three software applications does Cisco Systems recommend that you
use in this configuration? (Choose three)
A. Exchange 5.5
B. SQL 2000
C. Windows 2000 Server
D. MSDE 2000
E. Internet Voice Connector
F. Exchange 2000
Answer: C, D, F
QUESTION 10
Your client’s 200-call handler application is experiencing problems. It seems certain
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“one-key” selections do not send the caller to the appropriate call handler. You
suspect that your customer configured some “one-key” options incorrectly.
Which report or utility in Cisco Unity can you use to investigate this problem?
A. The Call Handler report
B. db Walker
C. Audio Text Manager
D. Cisco Unity Performance Information and Diagnostics
Answer: C
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